Over the past decade, the way we communicate has changed to adapt to the advancements of technology and the digital era. Previously, stakeholder practitioners relied on traditional methods of hard copy collateral and face-to-face meetings; however, with the introduction of digital methods, practitioners are encouraged to consider innovation in their engagement. Timeliness A digital approach to stakeholder engagement opens the opportunity of multi-channel and cross-channel methods. With artificial intelligence (AI) systems, stakeholders' digital interactions and activities can be tracked to determine stakeholder's preferences and predictive behaviours. The analytics provided by AI can assist in personalising concise communications aligned to the individual and grouped stakeholder.
There’s nothing like a social media slam to give business leaders a wake-up. It might be a cranky customer who has hopped on Facebook in the wee hours, adding angry-face emojis to their diatribe. It might be criticism of your staff on Twitter by an upset ‘egg’ with three followers and a disdain for punctuation. Something about the immediacy and human face of social media means that comment, and the scattered retweets or likes that follow, can cut to the heart of a business. But while social media monitoring is vital, if you are not also watching traditional media sources, you are seeing only a small part of the picture. Traditional media like newspapers, magazines, online
I’ve worked in retail and raised toddlers (and teenagers) so I am familiar with being yelled at and insulted. But for many, the negativity that can come with stakeholder engagement can be terribly stressful - and if left unchecked, can lead to long-term mental health problems. Conversely, working in stakeholder engagement can also be enormously rewarding – practitioners are privileged to be able to communicate and develop meaningful relationships with key stakeholder groups on behalf of clients and in doing so, develop a deeper understanding themselves. One of the goals of developing these relationships is to manage and minimise conflict – but unfortunately this means conflict is invariably part of the job. As facilitators who bring groups
It may look, smell, and walk like a database but your stakeholder database can be so much more than that. Here are some simple reasons why you should start looking at your database differently and appreciating it for what it really can be. It’s your record Well, of course – right? A database, by its very nature, is a record system. But it’s more than just a box-ticking exercise. It’s a permanent and evolving reference of every interaction you have had with your stakeholders. You’ll be forever grateful for the perfect database when it’s easy to track not only what you did and
This year’s National Reconciliation Week theme, “More than a word. Reconciliation takes action” challenges us to take more courageous action that will deliver real impact. This is a challenge individuals and businesses should enthusiastically embrace. There is a lot to do Australia’s First Nations People have lived on, cared for and formed a deep connection to the lands that make up Australia for at least 50,000 years. 233 years ago, the dispossession of Aboriginal and Torres Strait Islander people from their lands began. In the years following, thousands of First Nations people were massacred, thousands more were subjected to slavery and forced labour,
Josh Frydenberg’s third Budget dropped this week with all the hype of a new record. In musical circles artists tend to branch out creatively on their third album, diverting from the mainstream and even their own genre to try new things. The Treasurer appears to be doing just that with the 2021-22 Budget. More funding has been directed to social policies rather than economic policies and this Budget shuns the traditional Liberal pursuit of surplus to focus on spending, job creation and stimulus. Politically, it has captured traditional Labor policy space, making it hard for the Opposition to attack it in the
The accusation of tokenism in your engagement can stop a practitioner in their tracks. The reputational risks associated with tick-box engagement and the time and cost of getting it wrong, can have a real impact on your bottom line. Senior Consultant, Ethan Gallagher discusses the ways you can set yourself up for success and avoid a tokenistic engagement process. Let’s start at the beginning. Planning. A sure-fire way to get ahead of the game is to put a robust plan in place from the get-go. Make sure you take the time to understand the project in-front of you - what are the
A $27 billion pipeline of transport infrastructure projects are scheduled for delivery over the next four years as part of Western Australia’s Recovery Plan. This will continue the significant road-building program currently underway, with more than $5 billion spent on roads by the McGowan administration during its first term. As WA leads the country’s pandemic recovery, this significant government investment is expected to support the rapid growth trend creating job opportunities and increasing the State’s already strong footprint in road, rail, capital works, repair and maintenance. Perth’s population growth The significant investment follows the infrastructure boom in the Eastern States over the last decade which has improved transport safety and accessibility for Australia’s
COVID-19 has created an atmosphere of uncertainty in almost every industry. Overnight, the world was forced to go virtual and with very limited opportunity for in-person interactivity and communication. We are currently still operating in a time of crisis, but businesses need to consider what happens not just today, but tomorrow and beyond. Those that do not take action to adjust their communications strategies risk losing their audience’s trust. A positive shift for engagement Fortunately, the digital era has normalised online communication to the point that many of us now prefer it. The pandemic forced a necessary shift to more online engagement, and in turn we see more opportunities to engage virtually with
Cannings Purple has a history of working with Aboriginal-owned and operated organisations. Our team believes in supporting the development of an inclusive economy which offers new opportunities to indigenous and non-indigenous businesses alike. We are proud of the projects which have involved collaboration with the traditional owners of the Perth region, the Whadjuk people of the Noongar Nation. Matagarup Bridge Our Stakeholder and Community Engagement team provided support for the delivery of the Matagarup Bridge. The size and scale of the project made it a rewarding one for the team, but the focus on meaningful engagement with Noongar representatives was a true highlight. The
As we eagerly leave 2020 behind and cautiously step into 2021, Senior Consultant, Sarah-Jane Dabarera, reflects on the themes in community relations for the year ahead. Culture and heritage 2020 has set the scene for an increased focus on culture and heritage in 2021. The Black Lives Matter movement, Australian deaths in custody and the destruction of sacred sites at Juukan Gorge have resulted in increased focus and scrutiny on genuine engagement with Traditional Owners. The recently released amendments to the Aboriginal Heritage Act, issued by the WA Government, will require renewed effort in making agreements and strengthening relationships with Traditional Owners. Black
For the McGowan State Government, WA’s economic recovery from COVID-19 is all about infrastructure. Accelerated programs to build roads, rail and bridges are expected to bring about jobs and assets for the future. But what will these expedited projects mean for the communities where they will be built? Our stakeholder engagement experts explain why avoiding tick-box engagement, and developing a strong consultation program, is more important than ever when timeframes for delivery are crunched. How many projects have been fast tracked? More than 80 major rail, road, coastal and cycling projects over the next two years. A streamlined process for contract awards
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Stick to the basics, go for the new and shiny or do bits of both?
The ever-growing importance of community and stakeholder engagement has led to us creating the biggest in-house team in Perth.
There are concerns the lived experience of disability is not being adequately reflected at decision tables.
In the big picture, NAIDOC Week is a national and annual event during which Australia celebrates Aboriginal and Torres Strait Islander peoples, cultures and communities and recognises the valuable contributions they make to our country. On a more personal level, the week presents the opportunity for my community to showcase and share our rich and diverse culture with pride – celebrating together as Aboriginal people and choosing to open our arms and encourage others to participate and understand our value. NAIDOC Co-Chair Pat Thompson says Indigenous Australians seek recognition of their unique place in Australian history and society today. “For generations, Aboriginal and
When Edelman released its annual Trust Barometer earlier this year, there was one finding that stood out as remarkable. And it's an opportunity employers can't afford to miss.
Local communities need to be the starting point of any project because, even when it has global context, trust starts – and can be ended – at home.
In keeping with the theme of Reconciliation Week, this year’s Reconciliation WA breakfast - the largest breakfast event ever hosted at Crown Towers - was very much “grounded in truth.” With 1350 people in attendance, the morning started with a unique energy in the air, not least because this was to be the first public address made by newly-appointed Indigenous Affairs Minister, the Hon. Ken Wyatt, the first Indigenous person to take this responsibility. High-profile journalist Narelda Jacobs hosted the proceedings, with Noongar Elder and respected community member Dr Richard Walley delivering a powerful Welcome to Country, setting the tone for the
'How do we work together to foster better relationships and enhance the access and equity of Aboriginal and Torres Strait Islander people in our society?'
According to Industry Capability Network (ICN) data, there has been a near 50 per cent increase in the number of Indigenous businesses since 2013. There is no denying that the demand to work with or hire Indigenous people is on the rise, but that doesn’t tell the full story. Different structures, policies and how non-Indigenous businesses go about engaging Indigenous people, employees or businesses are impacting on successful Indigenous employment. With Reconciliation Week around the corner, I think it is timely to reflect on what this means for us in the corporate sector. Like many in the community, I feel encouraged by